The CrocDoc uses messaging campaign to send non-marketing text messages about appointment information- confirmation and reminder messages regarding the services they have booked. No marketing or promotional messages are sent.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact our office directly.

Information We Collect

When you opt in to receive SMS communications, we may collect:

  • Your mobile phone number
  • Your SMS opt-in consent
  • Records of your messaging preferences and communications with our office

How We Use Your Information

We use this information to:

  • Deliver the SMS messages you have requested or authorized
  • Provide appointment reminders and healthcare-related communications
  • Respond to inquiries and provide customer support
  • Improve our communication services and patient experience

Sharing of Information

We do not sell, rent, share, transfer, or disclose your mobile phone number, SMS opt-in data, or SMS consent information to third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Notice exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for purposes unrelated to providing the messaging services you have requested.

We may share your information only with vendors, service providers, and contractors who assist us in delivering SMS communications, such as messaging platforms, telecommunications providers, and technical support vendors. These parties are contractually obligated to safeguard your information and may use it only for providing services on our behalf.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.